000			nab a22 7a 4500
999			_c16596 _d16596
003			PC16596
005			20211005132408.0
008			210827b xxu||||| |||| 00| 0 eng d
040			_cH12O
041			_aspa, eng
100			_92204 _aArrébola Pajares, Ana _eUrología
100			_9484 _aTejido Sánchez, Ángel _eUrología
100			_92445 _aJIménez Alcaide, Estíbaliz _eUrología
100			_91794 _aMedina Polo, José _eUrología
100			_92205 _aPérez Cadavid, Santiago _eUrología
100			_92375 _aGuerrero Ramos, Félix _eUrología
100			_91929 _aPassas Martínez, Juan _eUrología
100			_9946 _aDíaz González, Rafael _eUrología
245	0	0	_aEstudio de satisfacción en pacientes hospitalizados en un Servicio de Urología. _h[artículo]
260			_bArchivos españoles de urología, _c2014
300			_a67(7):621-7.
500			_aFormato Vancouver: Arrebola Pajares A, Tejido Sánchez A, Jiménez Alcaide E, Medina Polo J, Pérez Cadavid S, Guerrero Ramos F et al. Estudio de satisfacción en pacientes hospitalizados en un Servicio de Urología. Arch Esp Urol. 2014 Sep;67(7):621-7.
501			_aPMID: 25241835
504			_aContiene 9 referencias
520			_aObjectives: To assess the level of satisfaction with the care provided to hospitalized patients in the Department of Urology at 12 de Octubre Hospital and analyze demographic and clinical factors influencing satisfaction. Methods: A cross-sectional study was carried out using the SERVQHOS questionnaire, delivered at the time of discharge. A data sheet for each patient was collected, which included if they undergone surgery, type of surgery and whether or not presented postoperative complications, rated by the Clavien scale. Results: 479 surveys were collected, with a participation of 92%. 95.4% of patients rated their overall level of satisfaction with the care received as "satisfied" or "very satisfied". Top-rated aspects were the kindness of the staff and personalized attention. The worst rated issue was the condition of the rooms, but this did not influence perceived quality. Variables related to greater overall satisfaction were male gender, shorter hospital stay, knowing the name of the nurse, the information received and subjective factors such as personalized service and willingness to help. Conclusions: Our patients show a high level of satisfaction, which is mainly dependent on subjective factors. The negative issues related to the facilities do not mean lower satisfaction.
710			_9220 _aServicio de Urología
856			_uhttp://pc-h12o-es.m-hdoct.a17.csinet.es/pdf/pc/1/pc16596.pdf _ySolicitar documento
942			_2ddc _cART _n0